Significado de New Technology Automation- items 16-23: 16. Produce and maintain a monitoring tools catalogue and the related Services being monitored. 17. Automate generation and routing of incident tickets to technical support groups and business unit (irrespective of location). 18. Research tools to improve Service Levels or performance of operating environments and provide documentation to Scotiabank for evaluation and implementation approval. 19. Larger size infrastructure hardware trial pilots would require specific planning and negotiation. For example once a Z9 processor is on the floor, a trial of a zIIP or zAAP engine could be accommodated. 20. IBM will ensure that Scotiabank has access to new features/functionality on recently introduced hardware and has access to comparable programs as other IBM premier customers (e.g. demo programs, demo facilities and test centres.) This could include larger System p and System x servers and follow on servers as appropriate, including standard installation, however is limited to two trials per year. 21. Hardware trial hardware will not be used in production to provide Services 22. IBM will ensure that any new technology will allow interface and interaction between Scotiabank cross functional technology used to support problem management, incident management, change management and configuration management. 23. IBM will ensure that the new technology interfaces with any Configuration Management Data Base (“CMDB”) in use at Scotiabank, providing logical relationship between configuration items, incidents, known errors, and change releases. The new technology, has to remain on-line 24/7, except for the agreed maintenance windows providing access to change information (e.g. approvers, priority, risk, components affected), and tracked changes following incident and problem resolution. en español, que significa la palabra New Technology Automation- items 16-23: 16. Produce and maintain a monitoring tools catalogue and the related Services being monitored. 17. Automate generation and routing of incident tickets to technical support groups and business unit (irrespective of location). 18. Research tools to improve Service Levels or performance of operating environments and provide documentation to Scotiabank for evaluation and implementation approval. 19. Larger size infrastructure hardware trial pilots would require specific planning and negotiation. For example once a Z9 processor is on the floor, a trial of a zIIP or zAAP engine could be accommodated. 20. IBM will ensure that Scotiabank has access to new features/functionality on recently introduced hardware and has access to comparable programs as other IBM premier customers (e.g. demo programs, demo facilities and test centres.) This could include larger System p and System x servers and follow on servers as appropriate, including standard installation, however is limited to two trials per year. 21. Hardware trial hardware will not be used in production to provide Services 22. IBM will ensure that any new technology will allow interface and interaction between Scotiabank cross functional technology used to support problem management, incident management, change management and configuration management. 23. IBM will ensure that the new technology interfaces with any Configuration Management Data Base (“CMDB”) in use at Scotiabank, providing logical relationship between configuration items, incidents, known errors, and change releases. The new technology, has to remain on-line 24/7, except for the agreed maintenance windows providing access to change information (e.g. approvers, priority, risk, components affected), and tracked changes following incident and problem resolution. en ingles, cual es el significado de New Technology Automation- items 16-23: 16. Produce and maintain a monitoring tools catalogue and the related Services being monitored. 17. Automate generation and routing of incident tickets to technical support groups and business unit (irrespective of location). 18. Research tools to improve Service Levels or performance of operating environments and provide documentation to Scotiabank for evaluation and implementation approval. 19. Larger size infrastructure hardware trial pilots would require specific planning and negotiation. For example once a Z9 processor is on the floor, a trial of a zIIP or zAAP engine could be accommodated. 20. IBM will ensure that Scotiabank has access to new features/functionality on recently introduced hardware and has access to comparable programs as other IBM premier customers (e.g. demo programs, demo facilities and test centres.) This could include larger System p and System x servers and follow on servers as appropriate, including standard installation, however is limited to two trials per year. 21. Hardware trial hardware will not be used in production to provide Services 22. IBM will ensure that any new technology will allow interface and interaction between Scotiabank cross functional technology used to support problem management, incident management, change management and configuration management. 23. IBM will ensure that the new technology interfaces with any Configuration Management Data Base (“CMDB”) in use at Scotiabank, providing logical relationship between configuration items, incidents, known errors, and change releases. The new technology, has to remain on-line 24/7, except for the agreed maintenance windows providing access to change information (e.g. approvers, priority, risk, components affected), and tracked changes following incident and problem resolution..
New Technology Automation- items 16-23: 16. Produce and maintain a monitoring tools catalogue and the related Services being monitored. 17. Automate generation and routing of incident tickets to technical support groups and business unit (irrespective of location). 18. Research tools to improve Service Levels or performance of operating environments and provide documentation to Scotiabank for evaluation and implementation approval. 19. Larger size infrastructure hardware trial pilots would require specific planning and negotiation. For example once a Z9 processor is on the floor, a trial of a zIIP or zAAP engine could be accommodated. 20. IBM will ensure that Scotiabank has access to new features/functionality on recently introduced hardware and has access to comparable programs as other IBM premier customers (e.g. demo programs, demo facilities and test centres.) This could include larger System p and System x servers and follow on servers as appropriate, including standard installation, however is limited to two trials per year. 21. Hardware trial hardware will not be used in production to provide Services 22. IBM will ensure that any new technology will allow interface and interaction between Scotiabank cross functional technology used to support problem management, incident management, change management and configuration management. 23. IBM will ensure that the new technology interfaces with any Configuration Management Data Base (“CMDB”) in use at Scotiabank, providing logical relationship between configuration items, incidents, known errors, and change releases. The new technology, has to remain on-line 24/7, except for the agreed maintenance windows providing access to change information (e.g. approvers, priority, risk, components affected), and tracked changes following incident and problem resolution. Español
New Technology Automation- items 16-23: 16. Produce and maintain a monitoring tools catalogue and the related Services being monitored. 17. Automate generation and routing of incident tickets to technical support groups and business unit (irrespective of location). 18. Research tools to improve Service Levels or performance of operating environments and provide documentation to Scotiabank for evaluation and implementation approval. 19. Larger size infrastructure hardware trial pilots would require specific planning and negotiation. For example once a Z9 processor is on the floor, a trial of a zIIP or zAAP engine could be accommodated. 20. IBM will ensure that Scotiabank has access to new features/functionality on recently introduced hardware and has access to comparable programs as other IBM premier customers (e.g. demo programs, demo facilities and test centres.) This could include larger System p and System x servers and follow on servers as appropriate, including standard installation, however is limited to two trials per year. 21. Hardware trial hardware will not be used in production to provide Services 22. IBM will ensure that any new technology will allow interface and interaction between Scotiabank cross functional technology used to support problem management, incident management, change management and configuration management. 23. IBM will ensure that the new technology interfaces with any Configuration Management Data Base (“CMDB”) in use at Scotiabank, providing logical relationship between configuration items, incidents, known errors, and change releases. The new technology, has to remain on-line 24/7, except for the agreed maintenance windows providing access to change information (e.g. approvers, priority, risk, components affected), and tracked changes following incident and problem resolution. Español
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